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FAQ

  
  

If you have a question about projects2.dewberry.com you cannot find the answer to, please contact the Dewberry​ Help Desk at helpdesk@dewberry.com​

  

Users who aren't Dewberry employees may login to projects2.dewberry.com using a Microsoft or Google account.  This has several advantanges:

  • Fewer passwords to remember.
  • Password security.
    Passwords are not revealed to the requesting site (we never know your password).
  • Self-service password resets. 
    Forgotten passwords can be reset by the user via the provider's site.

 

We recommend that you set up an account just for work which is associated with your work email address if you don't want to use a personal account. 

See the how-to videos on the home page for more information on how to set up a Google or Windows Live account.​

  

NEW!  Video guide --> Create a Google account without a Gmail address

Instructions

Use this link => https://accounts.google.com/newaccount?hl=en

In the field labeled, "Your current email address", type your work email address.  This address will be your user name as well as your email address for this account.

Choose a strong password, and fill in the remaining required fields.

You can now use your new account to sign up for access to Projects2 web sites - just follow the instructions on the home page.

 

  
  • Browse to your site
  • Open the site actions menu (upper left)
  • Select the "Site Settings" option.
  • ​On the following page, in the "Look and Feel" section, select "Title, description, and icon"
  • Type the new title in the "Title:" text box.
  • Click "OK"
  

​Alerts are a great way to keep track of the changes your teammates make to documents and lists on your site. You can use alerts to receive an email notification when content is added or modified on your site. Site administrators also have the ability create alerts for other members of the site.​

CREATING ALERTS

  1. ​Browse to the list or library where you want to subscribe to an alert.

  2. In the list or library tools ribbon, click the Alert Me button.
    The New Alert window appears

  3. In the Alert Title box, enter a name for the alert.
    Make the name something meaningful to you.

  4. If you are a site administrator you have the option of subscribing other site members to alerts by entering their names in the Send Alerts To box. If you do not have this permission you will not see section.
    Site owners may want to subscribe multiple users to an alert to make sure they get important updates, as well as encourage them to contribute to a discussion board, blog, or wiki. Users can still opt out by modifying settings in their Alert settings.

  5. In the Change Type section, specify the types of changes to be alerted on.

  6. In the Send Alerts for These Changes section, optionally filter the alerts that are sent.
    The options you see here vary based on the kind of list you're working with. For example, a task list allows you to receive an alert when a task is marked complete or anytime a high-priority task changes.
    Any time users say they need a workflow to receive notification, try an alert first. You'd be surprised at how often alerts provide the options that are needed.

  7. In the When to Send Alerts section, specify when the alerts should be sent.

  8. Click OK to create the alert.


  

Dewberry users who login with ADFS may use the "My Settings" button - click the menu in the upper right hand corner of the page where your name is displayed and from the menu choose "My Settings".  Dewberry users may want to update their profiles on each site and change their display name.

External users who login with a 3rd party identity provider may use the "My Settings (Live)" button on that same menu.​  Profiles for external users are synchronized across sites.  Note that if an external user changes his email address, the new email address will have to be verified.

An external user who is experiencing "Access Denied" errors, should ensure that the email address in his profile matches the email address where he originally received the invitation to the site.  See this document​ for more details.


  
You must be a Site Owner in order to add users to a site. Also, external users must sign up for an account before you can add them.  See Share your site (on the Projects2.dewberry.com Wiki) for detailed instructions.
  

There are a couple of ways to do this.

Method 1

  1. ​Navigate to the library where you want to upload multiple files.
  2. Select the Document tab, then select the Upload Document menu and then select Upload Multiple Documents from the menu.
  3. This opens a window where you can drag-and-drop files or folders, or you may choose to click Browse for files instead and choose files that way.
  4. Check Overwrite existing files if desired and click OK
  5. After files are sucessfully uploaded click Done.

 

​Method 2 (you can use this to download multiple files as well)

  1. Navigate to the library where you want to upload multiple files.
  2. Select the Library tab.
  3. Select Open with Explorer
  4. This will open the library in a Windows Explorer window where you can drag-and-drop or cut-and-paste files and folders as you would between between two windows folders

Troubleshooting

  • Both methods require ActiveX, so the only supported browser is Internet Explorer 8 or above
  • Make sure ActiveX is enabled in IE
  • Make sure projects2.dewberry.com is in your trusted zone and that the trusted zone allows Run ActiveX Controls and Plugins and Script ActiveX Controls Marked Safe for Scripting
  • Requires the STSUPLD.DLL ActiveX control which is installed by Microsoft Office 2010 (the Office 2007 version works as well)

 

  
You'll find deleted items in your recycle bin. Access the recycle bin via the  Recycle Bin link in the quick launch menu. Items will remain in the recycle bin for 30 days. If you have deleted the file from your recycle bin, contact the administrator of your site who may be able to restore it from the second stage recycle bin.​
  

All site collections are subject to a storage quota.  Site quotas are based on the categorization of the requested site collection.  Based on historical usage patterns, the default quota for a new site collection for the purpose of ad hoc collaboration is 512MB. 

The quota applies to the main site, any sub-webs, and the user recycle bin.  The site collection (or second-stage) recycle bin does not count against the storage quota.

Storage quota increases will be considered upon request where justification for the increase is provided. Requests for quota increases should be submitted to the Dewberry Helpdesk.
 
The storage quota policy is subject to review periodically and may change.

Some tips for monitoring and maintaining your site so that you don't reach the quota unnecessarily include:

  • Avoid using large image formats - resize your images to a more appropriate resolution for the web - you don't need more than 1 or 2 megapixel images typically
  • The contents of the recycling bin count against your quota, empty your recycling bin periodically - these items will then be moved to a 2nd-stage recycling bin and can be recovered by a site administrator for a limited time (as short as 30 days)
  

Explorer View uses the WebDAV protocol, which by default is limited to 50MB​ on the client in Windows.

You have a couple of options to deal with this limit:

  1. You can just download the file using HTTPS by right-clicking the file name in the web page view and choosing "Save target as..."
  2. If you have the necessary rights to do so, you can also make a change to your local machine's registry to increase the limit.
    • Run regedit.exe
    • Find the key HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/WebClient/Parameters
    • Right click on the FileSizeLimitInBytes and click Modify
    • Click on Decimal
    • In the Value data box, type 4294967295, and then click OK. Note this sets the maximum you can download using WebDAV to 4GB per download (way more than you'll ever need).

While this gets around the issue, files in this size range (50MB to 200MB) can take a very long time to upload and download, so you should strive to keep files sizes as small as possible.

  
Yes, the maximum limit is 150MB. You cannot upload a file larger than 150MB, nor can you upload multiple files where the total size of all files is 150MB or greater. 
 
To keep file sizes small, be sure to reduce image resolutions, compress files, and otherwise optimize files for the web.
  

Yes, if you want to take advantage of Office integration features when using Internet Explorer.

Microsoft says 

"Use the Trusted Sites zone for content located on Web sites that are considered more reputable or trustworthy than other sites on the Internet. Assigning a higher trust level to these sites minimizes the number of authentication requests. The user adds the URLs of these trusted Web sites to this zone."

If you add projects2.dewberry.com​ to your trusted sites zone, you willl have additional functionality such as reduced authentication requests and the ability to use Office integrations such as online editing and explorer view for document libraries.

  1. In Internet ​Explorer, click Tools, click Internet Options, and then click the Security tab.
  2. In the Select a Web content zone to specify its current security settings box, click Trusted Sites, and then click Sites.
  3. If you want to add sites that do not require an encrypted channel, click to clear the Require server verification (https:) for all sites in this zone check box.
  4. In the  Add this Web site to the zone box, type the URL of a site that you trust, and then click Add.
  5. Repeat these steps for each site that you want to add to the zone.
  6. Click OK two times to accept the changes and return to Internet Explorer.

  

Internet Explorer 8 or higher is recommended.  Internet Explorer versions 7 through 9 are supported. Internet Explorer 6 is not supported.

Also, the latest publically released versions of Firefox and Chrome are supported.

The latest publically released version of Safari is supported with limitations.

For details, see http://technet.microsoft.com/en-us/library/cc263526.aspx

  

Browse to the SharePoint Foundation 2010 help files at:

http://office2010.microsoft.com/serverhelp/helphome14.aspx?ck=WSSEndUser&products=SFEndUser&lcid=1033&SYSLCID=1033&UILCID=1033&Version=14

Y​ou can also access this page by clicking the help button at the top right of the page. Help (new window)

Also, check out these videos.


  

This can happen if you are currently logged in to a Google, Windows, or Yahoo! account other than the account which actually has access to a site.  You might see an access denied message like this:

8-5-2015 2-29-14 PM.png

Notice in this case the highlighted Google account claim ID.  If this ID does not match the one originally used to create your profile, you will be denied access. 

If you don't know what 3rd party account you are using, just browse to the 3rd party provider web site, and look at the name of the account you are logged into currently (usually located in the upper right hand corner of the page).  This is the account for which you just received an error.  Try signing out of your provider and then sign back in with any other account you may have used.  See if you can access your Projects2.dewberry.com site.  If you can, great! If not, make a note of the account id shown or screenshot the error message and send an email to helpdesk@dewberry.com.​



  

The file (or folder) name is invalid if it contains one of the following characters:

  • tilde (~)
  • number sign (#)
  • percent (%)
  • ampersand (&)
  • asterisk (*)
  • braces ({ })
  • backslash (\)
  • colon (:)
  • angle brackets (< >)
  • question mark (?)
  • slash (/)
  • pipe (|)
  • quotation mark (")

See http://support.microsoft.com/kb/905231 for more details.

Also, the the total length of the URL path to the uploaded file or folder must not exceed 255 characters.

  

This is a known bug in Internet Explorer 8.  (see http://support.microsoft.com/kb/2062185)

Change the zoom level on your browser to 100%.​

  

Please try the following one by one:

  1. Click “Start”, “Run”, then type “Services.msc”, click OK, then restart the “WebClient” service.
  2. Add your team site to the “Trusted Sites” in Internet Explorer settings.
  3. Clear the browser cache.
  4. Uncheck “Enable Protected Mode” in IE settings.
  5. Make sure you are using the 32-bit version of Internet Explorer to open your team site. Do not use the IE 64-bit version.
  

This is an issue with Internet Explorer 8 automatic proxy settings detection.

  1. In Internet Explorer, open the Tools menu, then click Internet Options.
  2. Select the Connections tab.
  3. Click the LAN Settings button.
  4. Uncheck the “Automatically detect settings” box.
  5. Click OK

http://support.microsoft.com/kb/2445570